Customer Services

How much is delivery?

All delivery is calculated from DN5 8LU.

  • 0-25 Miles Free
  • 25-50 Miles £30
  • 50-75 Miles £50
  • 75-100 Miles £75
  • 100 Miles + £100

Will you deliver further than 100+ miles?

UK Delivery for over 100 miles is £100, If you’d like to arrange delivery elsewhere, Please get in touch.

What if I don't want to place my order online?

If you’d prefer to place your order in person you can come down to our store at: Sofa Giant, Arkwright Road, Doncaster, DN5 8LU. A member of our friendly team will be happy to help you. We are open Mon-Sat 10am – 5.30pm & Sun 10am – 4pm if you want to visit us and have a hassle-free browse.

Will you help me move my sofa inside?

Our couriers may help to get the furniture into your home, but this is completely at the customers own risk. Our couriers are only insured to deliver goods to your door, i.e. front door of your house or the building entrance to flats/apartments, but will assist with goods inside your home if asked, BUT this is at your request and we cannot be held responsible for any damage incurred to goods or home and contents.

When will I receive my order?

We aim to deliver your goods within 3-4 weeks of received payment at the latest. If you are concerned about your order or have any special delivery requirements, please contact us.

Can I return my sofa?

If for any reason you are not satisfied with your purchase, we are happy to exchange the goods if possible. Refunds can be issued but we do not refund the delivery costs, i.e. what it has cost us to send the item(s) to you, and this would be deducted from any final refund amount. Goods must be returned within 14 days of delivery and be in the same condition in which they left us. Do examine goods on arrival and refuse them if you are not happy with them, otherwise the return of the items will have to be arranged at the customers expense.

If you have any other questions

Please get in touch, a member of our team will be happy to help with your enquiry

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